LinkedIn Job Board Scraper

Customer Support

San Jose, CA

Customer Service Representative - State Farm Agent Team Member

https://www.linkedin.com/jobs/view/customer-service-representative-state-farm-agent-team-member-at-state-farm-agent-3668771828?position=1&pageNum=0&refId=PGXhQyVcQYPEzunlYjN2sg%3D%3D&trackingId=tVhk9%2BAslfDT7Jlf%2BrNCTw%3D%3D&trk=public_jobs_jserp-result_search-card

State Farm Agent

https://www.linkedin.com/company/state-farm-agent?trk=public_jobs_topcard-org-name

San Jose, CA

2023-06-24T19:09:29.000Z

Be among the first 25 applicants

Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive...Simple IRA Salary plus commission/bonus Paid time off (vacation and personal/sick days) RequirementsInterest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.Compensation: $24.00 - $30.00 per hourMy Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In San Jose, CA And Help Customers With Their Insurance And Financial Services Needs, IncludingAuto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Insurance

FULL_TIME

2024-05-09T17:04:10.000Z

Mid-Senior level

Other

Customer Support

San Jose, CA

Customer Service Representative I

https://www.linkedin.com/jobs/view/customer-service-representative-i-at-santa-clara-family-health-plan-3763149713?position=2&pageNum=0&refId=PGXhQyVcQYPEzunlYjN2sg%3D%3D&trackingId=sVqsdoqNfldc1yuVXGL3Cg%3D%3D&trk=public_jobs_jserp-result_search-card

Santa Clara Family Health Plan

https://www.linkedin.com/company/santa-clara-family-health-plan?trk=public_jobs_topcard-org-name

San Jose, CA

2023-11-14T08:17:12.000Z

Salary Range: $51,261 - $74,328The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.FLSA Status:Non-ExemptDepartment:Customer ServiceReports To:Supervisor, Customer ServiceEmployee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521General Description Of PositionThe Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.Essential Duties And ResponsibilitiesTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information. Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits. Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner. Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary. Educate members and providers on eligibility, and medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction. Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines. Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. in accordance with established procedures. Triage member and provider requests or inquiries for other departments. Conduct member surveys as assigned in accordance with established guidelines. Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions. Identify member/provider issues and trends and report relevant information to management. Perform other related duties as required or assigned. REQUIREMENTS – Required (R) Desired (D)The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.High School Diploma or GED. (R) Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care, Public Assistance or Human Services programs. (R) Prior experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. (D) Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program. (R) Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills. (D) Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word and Excel. (R) Ability to use a keyboard with moderate speed and a high level of accuracy. (R) Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP Plan members and providers over the telephone, in person or in writing. (R) Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R) Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R) Ability to maintain confidentiality. (R) Ability to comply with all SCFHP policies and procedures. (R) Ability to perform the job safely with respect to others, to property, and to individual safety. (R) WORKING CONDITIONSGenerally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.Physical RequirementsIncumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R) Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R) Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R) ENVIRONMENTAL CONDITIONSGeneral office conditions. May be exposed to moderate noise levels.EOE

Insurance

FULL_TIME

2024-04-29T08:16:15.000Z

Mid-Senior level

Other

Customer Support

San Jose, CA

Customer Service Representative I

https://www.linkedin.com/jobs/view/customer-service-representative-i-at-santa-clara-family-health-plan-3829909187?position=3&pageNum=0&refId=PGXhQyVcQYPEzunlYjN2sg%3D%3D&trackingId=ZrH%2FcKzUv9joMUfJmvlwYA%3D%3D&trk=public_jobs_jserp-result_search-card

Santa Clara Family Health Plan

https://www.linkedin.com/company/santa-clara-family-health-plan?trk=public_jobs_topcard-org-name

San Jose, CA

2024-02-14T08:20:33.000Z

Be among the first 25 applicants

Salary Range: $51,261 - $74,328The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.FLSA Status: Non-ExemptDepartment: Customer ServiceReports To: Supervisor, Customer ServiceEmployee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521General Description Of PositionThe Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.Essential Duties And ResponsibilitiesTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information. Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits. Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner. Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary. Educate members and providers on eligibility, and medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction. Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines. Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. in accordance with established procedures. Triage member and provider requests or inquiries for other departments. Conduct member surveys as assigned in accordance with established guidelines. Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions. Identify member/provider issues and trends and report relevant information to management. Perform other related duties as required or assigned. REQUIREMENTS – Required (R) Desired (D)The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.High School Diploma or GED. (R) Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care, Public Assistance or Human Services programs. (R) Prior experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. (D) Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program. (R) Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills. (D) Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word and Excel. (R) Ability to use a keyboard with moderate speed and a high level of accuracy. (R) Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP Plan members and providers over the telephone, in person or in writing. (R) Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R) Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R) Ability to maintain confidentiality. (R) Ability to comply with all SCFHP policies and procedures. (R) Ability to perform the job safely with respect to others, to property, and to individual safety. (R) WORKING CONDITIONSGenerally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.Physical RequirementsIncumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R) Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R) Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R) ENVIRONMENTAL CONDITIONSGeneral office conditions. May be exposed to moderate noise levels.EOE

Insurance

FULL_TIME

2024-05-08T20:16:18.000Z

Mid-Senior level

Other

51261

74328

Customer Support

San Jose, CA

Customer Service ( Remote work )

https://www.linkedin.com/jobs/view/customer-service-remote-work-at-path-arc-3886363188?position=4&pageNum=0&refId=PGXhQyVcQYPEzunlYjN2sg%3D%3D&trackingId=zAogiUfS3jrP0TEDXtvxww%3D%3D&trk=public_jobs_jserp-result_search-card

PATH ARC

https://www.linkedin.com/company/path-arc?trk=public_jobs_topcard-org-name

Milpitas, CA

2024-03-18T10:31:57.000Z

Be among the first 25 applicants

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs RequirementsPrevious experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) BenefitsHealth Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home)

Non-profit Organizations,Primary and Secondary Education

FULL_TIME

2024-10-01T10:21:11.000Z

Entry level

Customer Service

Customer Support

San Jose, CA

Customer Service Specialist

https://www.linkedin.com/jobs/view/customer-service-specialist-at-greif-3825513143?position=5&pageNum=0&refId=PGXhQyVcQYPEzunlYjN2sg%3D%3D&trackingId=ne%2F%2BbHwNljyBSsPBWsEtpw%3D%3D&trk=public_jobs_jserp-result_search-card

Greif

https://www.linkedin.com/company/greif?trk=public_jobs_topcard-org-name

Morgan Hill, CA

2024-03-05T10:16:54.000Z

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.Job Requisition #:026640 Customer Service Specialist (Open)Job DescriptionResponds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works mostly independently. Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services and promotions.Key ResponsibilitiesInteracts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction. Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments. Collects and enters orders for new or additional products or services. Supports inside and outside sales. Updates and maintains files, including data entry. Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues. Trains new Customer Service Coordinators. Performs other duties as assigned. Education And ExperienceTypically possesses a high school diploma and 4+ years of experience. Knowledge And SkillsExceptional skills in verbal and written communications. In-depth knowledge of product. Proficient computer skills with the ability to learn new software. Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.). Excellent organization and data entry skills. Good attention to detail. Self starter that can work with minimal supervision. Scheduled Weekly Hours40Compensation RangeThe pay range for this position is $ 27.70 to $ 28.00 per hour. The base pay offered for this position may vary based on market data and other factors, such as job-related knowledge, skills, experience, and geographic location. The position may be eligible for a short-term incentive in addition to base pay.Benefits StatementGreif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.EEO Statementhtps://www.greif.com/uploads/media/default/0001/03/230497a078bec89c55df07d1d04e7f6db5ac6122.pdfWe offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.

Packaging and Containers Manufacturing

FULL_TIME

2024-05-06T22:06:52.000Z

Entry level

Other

Emily Flecker

Customer Support

San Jose, CA

Customer Care Advocate

https://www.linkedin.com/jobs/view/customer-care-advocate-at-braintrust-3846664499?position=6&pageNum=0&refId=PGXhQyVcQYPEzunlYjN2sg%3D%3D&trackingId=L0aKT1eC5Q57Dy80R5esCQ%3D%3D&trk=public_jobs_jserp-result_search-card

Braintrust

https://www.linkedin.com/company/usebraintrust?trk=public_jobs_topcard-org-name

San Francisco Bay Area

2024-03-05T03:32:39.000Z

Be among the first 25 applicants

About UsBraintrust is a user-owned talent network that connects top-tier professionals with the world's leading enterprises. We prioritize transparency, eliminating middlemen and high markups, ensuring job-seekers are matched swiftly to innovative roles while clients benefit from unparalleled efficiency and quality.About The Hiring ProcessThe hiring process for this role involves completing your Braintrust profile, applying directly to the role on Braintrust, and undergoing a one-time screening to ensure you meet our vetted talent specifications. After this, the hiring team will contact you directly if they believe you are a suitable match.Our process isn't for everyone, that's intentional. If you believe that you are a top candidate for this job, please join our network to give yourself the opportunity to work with top companies.JOB TYPE: Direct Hire/ FTE Position (no agencies/C2C - see notes below)LOCATION: Work from anywhere - MST/MDT | full day overlapHOURLY RANGE Our client is looking to pay $16.00 – $29.00/hrESTIMATED DURATION: 40/week - long termBRAINTRUST JOB ID: 11718The OpportunityHere’s What We're Looking For6 months - 2 years of work experience in a customer-facing role Preferred: 1 - 2 years experience in a contact center environment and/or customer-facing environment A consummate teammate, ready to wear multiple hats, inspire those around you, and work collectively while priding yourself in maintaining a professional brand and image. Self-starter: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction for a minimum of 24 months. Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment. Reliable: Reference checks should reveal no attendance/tardiness patterns. Ethical: The demands of this position are not an excuse to abandon our values but rather an opportunity to reveal them to our customers. Great written and verbal communicator: Loves writing and talking about technical concepts to a wide range of audiences and understands the importance of listening to the customer before delivering service. Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.What You'll Be Working OnGusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.We are currently hiring Customer Care Advocates on our Customer Care team!Here’s What You’ll Do Day-to-dayYou will provide exceptional customer service by interacting with small business owners to resolve inquiries via email, chat, and live phone shifts, the latter lasting up to 8 hours during periods of high inbound call volume. You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience. You will be able to perform your duties in a fast-paced environment, being able to adapt to change quickly in order to quickly resolve customer issues. You will be required to expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries. You will work in close collaboration with other advocates as well as collaborate across the company in order to influence product development. You will be flexible in order to accommodate annual volume spikes ranging from December through March, where we require additional weekend overtime and blackout periods for paid time off in order to provide the best service possible to our customers. You will be able to deliver exemplary customer service using a “search first” mentality. Apply Now!NotesOur employers all have varying legal and geographic requirements for their roles, they trust Braintrust to find them the talent that meet their unique specifications. For that reason, this role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Technology, Information and Internet

FULL_TIME

2024-05-13T03:28:55.000Z

Mid-Senior level

Other

16

29

Customer Support

San Jose, CA

Customer Success Lead

https://www.linkedin.com/jobs/view/customer-success-lead-at-matic-3888274346?position=7&pageNum=0&refId=PGXhQyVcQYPEzunlYjN2sg%3D%3D&trackingId=y6mdoM7zz5uQuXvi2dgS8A%3D%3D&trk=public_jobs_jserp-result_search-card

Matic

https://www.linkedin.com/company/maticrobots?trk=public_jobs_topcard-org-name

Mountain View, CA

2024-04-08T20:41:43.000Z

Be among the first 25 applicants

About us: We’re a Series A company building intelligent, endearing robots for consumer use at home. The home autonomy space has been dramatically overlooked when it comes to robotics. While the last decade has seen an influx of companies promising self-driving cars and intelligent humanoids, none are delivering these solutions reliably or affordably. Meanwhile, regular people are still stuck spending dozens of hours per week on repetitive household chores.At Matic, we're leveraging advanced technology to address this problem. We've started by reimagining what autonomous floor cleaning robots can achieve using AI and computer vision with our flagship product. From there, our goal is to continue automating other forms of household labor, shipping realistic, affordable, and privacy-first robots to our users while building iteratively toward more complex tasks and capabilities over time.About the role:As Matic’s first customer success hire, you’ll join us at an exciting and critical time: our first product launch! This hire will define a flawless experience for our very first customers, drawing the blueprint for any and all customer interactions. This is a rare opportunity to set the ‘gold standard’ of service to customers, shape the company’s public persona, and build a critical part of our business from the ground up.Our Customer Success Lead will build out high-touch, customer-centric systems and continually improve them to meet customer needs at scale. You’ll collaborate closely with our product, marketing, and engineering teams as a subject matter expert, knowing that every customer touchpoint is an opportunity to spark genuine delight in our product. The ideal candidate has a track record of building systems and teams aligned with the mission of anticipating customers’ needs and exceeding their expectations.What You'll DoDesign our first-ever customer success pipeline. You’ll determine what it takes to make a customer’s day, then build the infrastructure to make it happen! Define key engagement metrics using incredibly high standards for how we engage with customers Collaborate with internal product, marketing, and engineering teams to deeply understand product details to best support user needs and provide recommendations for new features and fixes Analyze inbound customer sentiment to identify opportunities for further engagement Deeply understand customer needs and evangelize product benefits and features to meet them Create net-new documentation establishing best practices in our CS processes, enabling a seamless customer experience with continuity across all channels (email, social media, website, etc.) What We Look For4+ years experience in a customer success role (consumer electronics or IoT product a plus) 2+ years spent scaling a customer success function in a leadership capacity Strong data analysis skills; experience turning key engagement metrics into actionable insights Excellent written and verbal communication skills, including the ability to translate or troubleshoot highly technical concepts for non-technical audiences Genuine excitement about our product and technology — you should be stoked to introduce and champion product features & benefits! A knack for connecting with customers, driving deeper engagement with our product and building trust in our company Hunger, curiosity, and a drive for continuous improvement and learning We'd love to hear from you if...You are genuinely motivated to help those around you You are passionate about learning outside of your normal comfort zones You love diagnosing complex technical issues You are excited to do great work If you got to this point, we hope you're feeling excited about this opportunity at Matic! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people who are keen to learn and are passionate about what Matic is building. We want to hear how you can contribute to our team in a variety of ways – not just the above boxes.

Robotics Engineering

FULL_TIME

2024-05-08T20:41:43.000Z

Mid-Senior level

Other